Shipping policy

At Thee Silk Standard, every order is carefully packaged with the utmost care to ensure it arrives beautifully and securely.

We currently only ship within the United Kingdom.

As all of our hair is available on a pre-order basis, please allow the estimated pre-order timeframe as stated on our Pre-Order Policy page before your order is dispatched. Once your order has been dispatched, delivery times will vary depending on the shipping service selected at checkout.

Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete. Thee Silk Standard cannot be held responsible for delays, failed deliveries, or lost parcels resulting from incorrect or incomplete shipping information.

Once your order has been dispatched, Thee Silk Standard is not responsible for any parcels that are lost, stolen, delayed, or marked as "Delivered" by the shipping carrier. Any claims relating to lost, stolen, delayed, or missing parcels must be made directly with the shipping carrier. We are unable to issue refunds or replacements for orders once they have been handed over to the courier.

While we aim to dispatch all pre-orders within the estimated timeframe, as stated on our Pre-Order Policy page, occasional delays may occur due to supplier, courier, or other unforeseen circumstances beyond our control. If your order is affected by a significant delay, we will notify you as soon as possible.

By placing an order with Thee Silk Standard, you acknowledge and agree to the terms outlined in this Shipping Policy.

If you have any questions regarding your order or shipment, our team will always be happy to assist wherever possible.

Please note: We currently ship exclusively within the United Kingdom. We look forward to expanding to international destinations in the future.