Refund policy

At Thee Silk Standard, customer satisfaction is important to us. Due to the hygienic nature of our products, we do not accept returns or exchanges on hair extensions that have been opened, worn, installed, altered, brushed, washed, or otherwise tampered with.

Return Eligibility

To be eligible for a return:

• A return request must be submitted within 1 day (24 hours) of receiving your order.
• The item must be unused, unopened, and in its original packaging, with all security seals and ties fully intact.
• Return shipping costs are the responsibility of the customer unless the item is faulty or an incorrect item was sent.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, or you receive an incorrect item, please contact us within 24 hours of delivery. Your email must include:

• Your order number
• Clear photographs of the item(s)
• Photographs of the original packaging (if applicable)

Our team will review your claim and, where appropriate, arrange a replacement or refund.

Refunds

Once an approved return has been received and inspected, any eligible refund will be processed to your original payment method. Please allow your payment provider time to process the refund.

Thee Silk Standard reserves the right to refuse any return or refund request that does not meet the conditions outlined in this policy.