At Thee Silk Standard, every order is carefully sourced to ensure you receive the exceptional quality you deserve. To maintain our luxury standards, all hair extensions are available on a pre-order basis.

Pre-Order Window

• Pre-orders are open from 4th July 2026 until 13th July 2026.
• Orders placed during this period will be secured as part of our launch pre-order.

Processing & Shipping

• Once the pre-order window has closed, your order will be carefully prepared, quality checked, and packaged with care.
• Orders are estimated to begin shipping from 30th July 2026. While this is our estimated dispatch date, some orders may be shipped sooner.
• You will receive a shipping confirmation email with tracking details as soon as your order has been dispatched.

Order Changes

• As each order is specially sourced, changes or cancellations cannot be guaranteed once your order has been placed. If you require assistance, please contact us as soon as possible and we will do our best to help.

Thank you for choosing Thee Silk Standard. We truly appreciate your patience as we prepare your order with the care and attention it deserves.

Thank you for shopping with Thee Silk Standard.

• Until further notice, all payments will be made via bank transfer. Our bank transfer details will be displayed during checkout.
  
• Full payment must be received before your order is confirmed and begins processing.

• When making your bank transfer, please include the following in the payment reference or notes section:
  
  Your Order Number
  Thee Silk Standard
  Your Full Name

Eg: Order #1001, Thee Silk Standard, Jane Smith

We can be contacted via Gmail: thesilkstandard.co@gmail.com OR Instagram: @theesilkstandard.

• Orders will not begin sourcing or processing until payment has been successfully received.
  
• Please ensure your billing, shipping, and contact details are correct before placing your order.
  
• Once payment has been received, we are unable to guarantee changes or cancellations, as your order may already be in the sourcing or processing stage.
  
• If we are unable to fulfil your order for any reason, you will be contacted promptly and issued a full refund.
  
• All prices are displayed in GBP and are subject to change without prior notice.
  

By placing an order with Thee Silk Standard, you acknowledge that you have read and agreed to our store policies.

At Thee Silk Standard, every order is carefully packaged with the utmost care to ensure it arrives beautifully and securely.

We currently only ship within the United Kingdom.

As all of our hair is available on a pre-order basis, please allow the estimated pre-order timeframe as stated on our Pre-Order Policy page before your order is dispatched. Once your order has been dispatched, delivery times will vary depending on the shipping service selected at checkout.

Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete. Thee Silk Standard cannot be held responsible for delays, failed deliveries, or lost parcels resulting from incorrect or incomplete shipping information.

Once your order has been dispatched, Thee Silk Standard is not responsible for any parcels that are lost, stolen, delayed, or marked as "Delivered" by the shipping carrier. Any claims relating to lost, stolen, delayed, or missing parcels must be made directly with the shipping carrier. We are unable to issue refunds or replacements for orders once they have been handed over to the courier.

While we aim to dispatch all pre-orders within the estimated timeframe, as stated on our Pre-Order Policy page, occasional delays may occur due to supplier, courier, or other unforeseen circumstances beyond our control. If your order is affected by a significant delay, we will notify you as soon as possible.

By placing an order with Thee Silk Standard, you acknowledge and agree to the terms outlined in this Shipping Policy.

If you have any questions regarding your order or shipment, our team will always be happy to assist wherever possible.

Please note: We currently ship exclusively within the United Kingdom. We look forward to expanding to international destinations in the future.

At Thee Silk Standard, customer satisfaction is important to us. Due to the hygienic nature of our products, we do not accept returns or exchanges on hair extensions that have been opened, worn, installed, altered, brushed, washed, or otherwise tampered with.

Return Eligibility

To be eligible for a return:

• A return request must be submitted within 1 day (24 hours) of receiving your order.
• The item must be unused, unopened, and in its original packaging, with all security seals and ties fully intact.
• Return shipping costs are the responsibility of the customer unless the item is faulty or an incorrect item was sent.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, or you receive an incorrect item, please contact us within 24 hours of delivery. Your email must include:

• Your order number
• Clear photographs of the item(s)
• Photographs of the original packaging (if applicable)

Our team will review your claim and, where appropriate, arrange a replacement or refund.

Refunds

Once an approved return has been received and inspected, any eligible refund will be processed to your original payment method. Please allow your payment provider time to process the refund.

Thee Silk Standard reserves the right to refuse any return or refund request that does not meet the conditions outlined in this policy.